Welcome to iTOM (Inventory Turbo Order Manager) – a multi-channel listing and inventory management tool designed to simplify and streamline the way you sell online.
These Terms and Conditions set out the rules that govern your use of iTOM. By creating an account or using our services, you agree to comply with and be bound by these terms.

1. About iTOM
   iTOM is a cloud-based platform that enables sellers to create, manage, and synchronise product listings across multiple marketplaces. It is designed to save time, reduce admin, and give sellers more control over their operations.
2. Who Can Use iTOM?
   iTOM is intended for use by individuals and businesses aged 18 and over. You may use iTOM for lawful selling activity in accordance with these terms and all applicable laws and regulations.
3. Your Responsibilities as a User
   By using iTOM, you agree to:
   • Ensure that all information and listings you submit are accurate, up-to-date, and compliant with the terms of any third-party marketplaces you use (e.g. eBay, Amazon, Shopify, eBUYgumm, etc.).
   • Maintain the confidentiality of your account login credentials.
   • Use the platform in a manner that does not abuse, overload, or attempt to bypass our systems.
   • Refrain from uploading, distributing, or facilitating any content that is fraudulent, harmful, misleading, or otherwise violates applicable law or regulation.
   You remain fully responsible for the content of your listings and any transactions resulting from them.
4. Fair Usage & Special Conditions
   We are committed to offering a fair and scalable service for all users. However, as the platform continues to grow and evolve, we reserve the right to manage usage that may place excessive strain on our systems or resources.
   Special Conditions (Pre-Launch Safeguards):
   • Users triggering unusually high volumes of listing pushes or sync requests
   • Automated or scripted activity generating excessive system calls or traffic
   • Behaviours that may result in disproportionate server costs or service degradation
   If we detect any such behaviour, we reserve the right to temporarily suspend, restrict, or review the relevant account while we investigate and implement appropriate controls.
   These safeguards are designed to protect the long-term sustainability of the platform and the experience for all users. We appreciate your understanding as we continue to build a robust and scalable solution.
5. Privacy & Data Protection (GDPR)
   iTOM is committed to protecting your privacy. We process personal data in accordance with the UK GDPR and Data Protection Act 2018.
   We collect and process limited user data necessary to:
   • Operate and provide our services
   • Manage user accounts
   • Communicate system updates and support
   • Enable integration with external marketplaces
   For more information, please see our full Data Processing Agreement (DPA) and Cookie Policy.
   You can request access to, correction of, or deletion of your personal data at any time by contacting support@itomconnect.com.
6. Cookies
   We use cookies to improve your experience, remember your preferences, and provide analytics. You can control your cookie preferences via your browser settings.
   Please refer to our Cookie Policy for full details.
7. Service Access & Availability
   We aim to maintain high levels of uptime and performance. However, iTOM may occasionally be unavailable due to planned maintenance, system upgrades, or unexpected technical issues. We will do our best to keep disruptions to a minimum and provide advance notice where possible.
8. Limitation of Liability
   iTOM provides tools to assist with listing and inventory management, but we are not responsible for the sale, shipment, or dispute resolution of any products sold through third-party marketplaces. You accept that your use of the platform is at your own risk.
   We are not liable for:
   • Any indirect or consequential loss
   • Platform downtime
   • Listing errors caused by incorrect or outdated information
   • Issues arising from third-party platform changes or outages
9. Termination
   We may suspend or terminate your access to iTOM if you:
   • Breach these Terms
   • Use the system in a way that could harm other users or the platform
   • Engage in any unlawful, abusive, or exploitative behaviour
   We also reserve the right to terminate inactive or dormant accounts with advance notice.
10. Changes to These Terms
    We may update these Terms from time to time. If significant changes are made, we’ll notify users via email or within the platform. Your continued use of iTOM following any changes confirms your acceptance of the updated terms.
11. Contact Information
    If you have any questions about these Terms, need support, or would like to discuss anything else, you can contact us at:
    support@itomconnect.com

Thank you for choosing iTOM – we’re here to help you sell smarter, faster, and more efficiently.